FAQ

What do I need to operate an ebike?

Ebikes are classified as bicycles as long as they fit the federal requirements listed below. Legally, there are only 2 requirements that one must fulfill in order to operate an ebike:

all operators and passengers must be 16 years of age or older
all operators must wear an approved bicycle helmet at all times
As long as the operate fits the requirements listed above, the following apply to all operators of ebikes:

no driver's license is required
no written test is required
no vehicle registration or plate is required
no motor vehicle liability insurance is required.

Where are ebikes allowed?

As long as your ebike fits the definition of an ebike as stated above, it is in the same classification as a conventional bicycle. 
This means that you are allowed to ride your ebike anywhere were a conventional bicycle is allowed, but with limitations.
This means that ebikes can be used on: roads, and bike lanes. Bike paths are to be rode only with electric bikes (pedalec class).

Can I carry a passenger?

Passengers are not permitted on a bicycle that has been designed for one person. 
Some ebikes (generally scooter types) are designed to carry passengers, but you may want to check with your local municipality to clarify whether carrying a passenger is allowed in your area.

Before you ride your bike.

Before every trip, inspect your e-bike driving system to ensure every ride is safe and confortable. This may include the brakes, battery, tires and so on.
If you believe there is an issue with your model, DO NOT ride it until the bike is fixed.

How fast can it go ?

Legal travel top speed is 32km/h. Off-Road top speed can reach up to 65km/h base on the model.

How long can the battery last?

Up to 500 recharge times for lead acid battery and 1000 recharge times for lithium battery.

How long is the warranty and what does the warranty cover?

One-year comprehensive warranty for the bike and six months for the charger and battery; Any factory defect will cover parts and labor. Roadside assistance or any shipping related will be an extra cost. Physical damage is not covered.

How much weight can the bike carry up to?

250-400 lbs depending model.

Which one has the longest travel distance ?

Most of our models with 72V/30AH lithium battery package can get up to 90KM/charge base on the weight of the person and the type of the road.

Does it require any license or insurance and what does it require to ride one of the E-bike?

No, E-bikes do not require any license or insurance. To operate an e-bike on Ontario's public roads, the following vehicle safety and operator requirements are in place : 
All operators and passengers must be at least 16 years of age.
All operators and passengers must wear an approved bicycle or motorcycle helmets.
All electrical terminals must be completely covered.
Two independent braking systems consistent with requirements for motorcycles and motor-assisted bicycles (mopeds) that applies force to each wheel and is capable of bringing the e-bike, while being operated at a speed of 30 km/h, to a full stop within 9 metres from the point at which the brakes were applied.
The minimum wheel width or diameter cannot be less than 35mm/350mm.
No modifications to the motor to allow it to exceed a power output greater than 500W and a speed greater than 32 km/h.
The battery and motor must be securely fastened to the vehicle to prevent them from moving while the e-bike is operating.

Does E-bike allowed to ride on sidewalk?

Please check with your local dealer and city by-laws.